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Connie Jones


High School Graduate

Major Courses of Study Included: Office Procedures; Business Management; Computer Literacy & Computer Sciences; Accounting; Typing, and Shorthand. Work-Experience Program, April 1983, for City of Halifax - Secretary, General Office Duties.

Queen Elizabeth High School,
Halifax, NS CA
Microsoft Access 2000, Level 1
#6206-1 - Half Course [Marks 88]
Nova Scotia Community College
Halifax, NS CA
Certified Desktop Publishing & Design Specialist
Full Course - Honors Graduate
Home Study Course


Work Experience

March, 2001
Colonial Honda
Administrative Assistant
Halifax, Nova Scotia, Canada
Provide a broad range of high quality clerical and administrative support to Manager of Customer Retention and IT Coordinator. Maintain and prepare reports from manual and electronic files, inventories, mailing lists and databases by applying superior organizational, writing and computer skills.

Support the income-producing departments of the dealership to promote the company's caring, problem-solving, professional reputation. Manage confidential information in a professional manner. Perform general office duties including photocopying, faxing, generating letters, signs, forms, mail-merges and labels for sales and service Managers and staff on request.

Utilize expert keyboarding and word processing skills to enter data to databases, spreadsheets and web sites for Inventory Control and Customer Management and Follow-up. Author, redesign & print in-house forms for staff use, applying advanced working knowledge of and proficiency with several computer applications including a variety of Microsoft packages.

Answer & screen telephone inquiries for company President, exercising discretion and sound judgment around customer issues requiring a high degree of tact and diplomacy. Extend back-up reception support for multi-line switchboard, answering and appropriately directing incoming calls; greeting the public and directing them to appropriate individuals.

May, 1999
-December, 2000
Sears Canada Inc.
Telephone Service Associate
Halifax, Nova Scotia, Canada
Provided a convenient and pleasurable ordering experience for customers by responding to all requests including the placing of catalogue orders, credit and delivery inquiries, and customer service questions. Received recognition for exceeding call centre standards and goals. Also Seasonally Employed as Above From September through December 1997.

At Home Raising Child
Halifax, Nova Scotia, Canada
Conceived and ran a Craft Business and participated in local professional Craft Shows. Created personalized letterhead and business cards for several professional clients. Laid out and designed original logos for new and established businesses, including volunteer administrative work for NACPAC. Developed a good working set of business forms for a client with a large company. Designed and produced advertising pamphlets.
Manpower Professional Online Test Centre ~ Certifications via Brainbench:

Master Computer Fundamentals; Written English; English Vocabulary; Spelling (US); Math Fundamentals ; Telephone Etiquette. Most Recent Transcripts Available Upon Request.
Computer literate in MS Access; Excel; Word; Publisher; Internet and HTML
coding; E-Mail.
Skilled in data entry
Working knowledge of many other software programs